OUR STORE POLICIES
We appreciate your business and hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund within 72 hours of purchase. All returned items must be in new and unused condition, with all original tags, accessories and labels attached with receipt. If the item(s) is not returned within the 72 hour period, the customer may return the item within 30 days for store credit. After receiving your return and inspecting the condition of your item, we will process your return. Refunds and store credit will be evaluated upon the condition of the returned item(s) (scratches, cracks, improper storage, cigarette smoke, etc.). All returns subject to 20% restocking fee. Discounted items are sold as is and may be excluded from our return policy. While we understand the return process can be frustrating, we will not tolerate any abuse to our staff! If the customer acts in a manner that is considered abusive (yelling, cursing, making threats, physical violence etc.) your return will become void. So please remember that our staff is here to assist you through this process.
** certain exclusions apply *
Layaway AgreementPLEASE READ CAREFULLY
While at Todd’s Music & Sound we do offer a layaway program, it is recommended that the item(s) be purchased in full on the day of the initial transaction. We offer a variety of outside financing and lease options that, if approved, will allow for the option to take home the item(s) today. If you decide to continue with our layaway program, we have a series of guidelines that if not met could result in forfeiture of item(s) and/or payments.- Todd’s Music & Sound requires at least a 20% deposit to be made on the date of the initial transaction. The item or items will not be pulled from inventory until the deposit is made. Restrictions and other variables may apply. THIS DEPOSIT IS NON-REFUNDABLE.
- We require that the item(s) in layaway be paid in full before they leave custody from the store to the customer. The customer is given up to 100 days to pay off the remaining balance. If the balance is not paid within the allotted time, the customer maybe subjected to late fees or even forfeiture of the item(s) and/or payments.
- If the customer decides to cancel or terminate their layaway agreement, the customer will forfeit their deposit and possible other payments.
- The item(s) placed in layaway will be maintained and will not be displayed or offered for sale for the duration of the layaway.
